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Volume 3 Number 9 September 2017

User's Satisfaction with Public Transport Operations in Ibadan, Nigeria


Authors: Christopher Adesola Wojuade ; Adewumi I. Badiora
Pages: 88-96
Abstract
Public transport is an important service that people patronize to fulfill their travel needs. One of the most important issues about this service is passengers’ satisfaction. The users of service are the most suitable judges to evaluate service quality. The aim of this study was to evaluate passengers’ satisfaction with service quality attributes of public bus transport services in Ibadan, Nigeria using private transit operators as the case study. This study obtained information randomly from 120 transit users at dugbe, sango, challenge and gate bus terminals using a self-rated questionnaire. The result of the ranked service quality attributes indicates that users were satisfied with only six attributes of public bus transport services in Ibadan. The principal component analysis found four underlying factors: comfort, service reliability, security and accessibility that influence users’ satisfaction with bus services in the city. The four factors explained 57.03 percent of the total variance of principal component analysis. The regression coefficients showed that accessibility (β=0.620), service reliability (β=0.341), security (β=0.106) and comfort (β=0.061) contribute to users’ satisfaction of public transport bus service in the city in that order of importance. This study therefore concludes that the quality of service provided by public bus transport operators influence users satisfaction. Hence, transit operator’s needs to improve their service quality especially comfort, reliability, security and accessibility to increase users satisfaction and patronage.

Effectiveness of Vocabulary Instruction on Student,s Performance in Reading Comprehension in Junior Secondary Schools in Kaduna State, Nigeria: Implication for Basic Education Curriculum


Authors: Hanna Onyi Yusuf
Pages: 83-87
Abstract
The study was aimed at determining the effect of vocabulary instruction on students’ performance in reading comprehension in junior secondary schools in Kaduna State, Nigeria. A quasi-experimental pretest-posttest research design was used for the study. The target population of the study consisted of 39,227 JS II students in public junior secondary schools in Kaduna State. A sample size of 117 JS II students were used in the study. The sample size was arrived at using purposive sampling technique. Sixty seven (67) JS II students were sampled for experimental group while fifty (50) students were used as control group. Both groups were taught for six weeks. A pre-test was administered to both groups prior to the six weeks of teaching to establish the homogeneity of the two groups. A cloze reading comprehension test was used to assess students’ performance in the reading comprehension task. Data collected in the study was analysed using descriptive and inferential statistics. At descriptive level, mean and standard deviation were used to respond to the research question while t-test was used at inferential level to test the hypothesis at 0.05 level of significance. The result revealed that the experimental group performed better than the control group. The study concluded that it takes fairly intensive vocabulary instruction to guarantee measurable gains in reading comprehension. It was therefore recommended that teachers should include vocabulary instruction in teaching reading comprehension to facilitate more understanding. Curriculum planners should equally include vocabulary instruction as one of the teaching techniques in the basic education curriculum.